BMS (v5.40.0) - 14 Dec 2024

This release includes a new feature, an enhancement, and some fixes.

New feature

New Ticket Configuration page

For ease of use, simplicity, and intuitive filling, a new page called Ticket Configuration page has been created under Admin > Service Desk. All options previously under Admin > My Company > Company Settings > Service Desk tab have been moved to this page which can now be found under Admin > Service Desk > Ticket Configuration. For more information, see Ticket Configuration.

Enhancement

Option to make note as Internal or External while resolving a ticket

Partners now have the option to set the note within the Resolve Ticket window as Internal or External.

Fixes

Manage Products	Fixed: When user created or edited a product in Inventory > Products > Manage Products page with a long description and added it as a charge on the ticket, the long description was truncated when posting the charges and creating invoices.
API v2	Fixed: API v2 Post time entries were creating time entries with incorrect user ID. POST API: /v2/servicedesk/tickets/{ticketId}/timelogs