BMS (v5.40.0) release notes - Dec 14, 2024

This release includes a new feature, an enhancement, and some fixes.

New feature

New Ticket Configuration page

For ease of use, simplicity, and intuitive filling, a new page called Ticket Configuration page has been created under Admin > Service Desk. All options previously under Admin > My Company > Company Settings > Service Desk tab have been moved to this page which can now be found under Admin > Service Desk > Ticket Configuration. For more information, see Ticket Configuration.

Enhancement

Option to make note as Internal or External while resolving a ticket

Partners now have the option to set the note within the Resolve Ticket window as Internal or External.

Fixes

Category	Description
Manage Products	When user created or edited a product in Inventory > Products > Manage Products page with a long description and added it as a charge on the ticket, the long description was truncated when posting the charges and creating invoices.
API v2	API v2 Post time entries were creating time entries with incorrect user ID. POST API: /v2/servicedesk/tickets/{ticketId}/timelogs